We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return it according to our Returns Policy.

Jnigel will gladly accept timely returns of unused, unworn, unwashed, unaltered, and undamaged items within 30 days of the date in which items are delivered to you. You may also cancel any pre-ordered items within 2 days of purchase.

Your items must be returned in the original packaging, including any boxes, hangers. Any designer packaging such as authenticity cards, dust bags, and leather tags must also be returned as they are considered part of the product.

Footwear and handbags must be returned unmarked and unscuffed in the original undamaged boxes provided and inside a protective shipping box. If removed the item will not comply with the Returns Policy and will not be refunded.

If you are unable to create a return label in your account, please contact our customer support at sales@jnigel.com before shipping your items back.

All sale, masks, jewelry, lingerie, swimwear, custom handbags, and customized items are final sale and may not be returned.

Due to sanitary reasons, masks and masked turtlenecks are final sale and may not be returned.

Shipping and handling charges are non-refundable unless the item is damaged or we have shipped you an incorrect item.